STUDIO POLICIES

CREDIT CARD DEPOSIT

A CREDIT CARD ON FILE is required upon reservation. T&R SALON AND SPA has a 24 hour policy. If you need to make any changes to a scheduled appointment - whether cancelling, rescheduling, or changing what was booked, we kindly ask that you give us at least 24hr notice OR you will be charge 50%of the service .If is a no show 100% of the amount will be charge on card.

POLICIES

 Please make sure you come to your appointment with a clean face and remove all makeup (especially waterproof mascara).

New clients are advised to come 15 min prior to the appointment to fill the form.

REFUND POLICY

Lash extensions require such gentle and strict maintenance requirements, we are unable to guarantee your lashes. We regret that promotional services, or gift certificates purchased are absolutely non-refundable. This applies to all services. We are unable to offer refunds on any services we have already executed. If you are unhappy with a service, please contact us within 24 hours. All retail product purchases are final sale. We offer the option to exchange or receive a store credit on unopened items.

Do you have to be 16 to get lash extensions? 

You need to be 18 and over; however, 16 to 18 years can have eyelash extensions with parental consent; a parent or guardian will also need to be present at the treatment.

  CUSTOMER SATISFACTION

Customer satisfaction is the most important thing to us! We want you to absolutely adore your lashes and your experience at T&R SALON AND SPA. If for any reason you are unhappy with the results or anything at all, please contact us within 3 days so that we can schedule an appointment to fix any issues.