Appointment Booking:
All appointments must be booked in advance via phone, website, or in person.
A valid contact number or email address is required for confirmation.
Cancellation & Rescheduling:
Cancellations or rescheduling must be made at least 24 hours before the appointment.
Late cancellations or no-shows may incur a fee 80% of the service.
Arrival Time
Please arrive 10-15 minutes early to check in and prepare for your service.
Late arrivals may result in shortened treatment time.
Payment & Gratuity:
We accept cash, credit cards, and other payment methods [specify if needed].
Gratuities are appreciated but not mandatory and are at the client’s discretion.
Health & Safety Policies
COVID-19 Protocols (if applicable):
Clients exhibiting symptoms of illness are asked to reschedule their appointments.
Allergies & Medical Conditions:
Inform staff of any allergies, medical conditions, or injuries before your treatment.
Certain treatments may not be suitable for clients with specific conditions.
Sanitation:
All tools, linens, and treatment areas are sanitized between clients.
Staff follow strict hygiene protocols to ensure a clean environment.
Service Policies
Service Customization:
We aim to customize treatments based on client needs; please share preferences with your therapist.
Age Restrictions:
Clients under 16 of age must be accompanied by an adult or provide consent.
Certain treatments may have age-specific restrictions.
Comfort Policy:
Clients may request adjustments (e.g., room temperature, pressure of massage) at any time.
If you feel uncomfortable during the treatment, inform the therapist immediately.
Code of Conduct
Respect:
Clients and staff are expected to treat each other with respect and courtesy.
Harassment or inappropriate behavior will not be tolerated and may result in refusal of service.
Children Policy:
Children under 16 are not allowed unless receiving a service.
Children must be always supervised.
Noise Policy:
To maintain a relaxing environment, clients are requested to keep voices low and silence cell phones.
Gift Cards & Promotions
Gift Cards:
Gift cards are non-refundable and must be presented at the time of service.
Lost gift cards cannot be replaced without proof of purchase.
Promotions:
Discounts and promotional offers cannot be combined unless stated otherwise.
Offers are subject to expiration dates